Frequently Asked Questions
Everything you need to know about your KODAK Charmera experience.
What is the typical shipping time for my order?
Standard shipping usually takes 3-5 business days within the continental US. International orders may take 7-14 business days depending on customs processing.
Do KODAK Charmera products come with a warranty?
Yes, all our electronic devices include a 1-year limited manufacturer warranty that covers defects in materials and workmanship under normal use.
What is your return policy for open-box electronics?
We offer a 30-day return window. If the item is opened, it must be returned with all original packaging and accessories to be eligible for a full refund or exchange.
Which payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital wallets like PayPal, Apple Pay, and Google Pay.
How can I track my package once it has shipped?
Once your order is processed, you will receive an email containing a tracking number and a link to the carrier's website to monitor your delivery status in real-time.
Are KODAK Charmera cameras compatible with third-party accessories?
While we recommend using official KODAK accessories for optimal performance, our devices are compatible with standard universal mounts and SD cards.