Returns & Exchanges
At KODAK Charmera, we want you to capture life's moments with confidence, which is why we offer a 30-day return window for all our electronic imaging products. If you are not completely satisfied with your purchase, we provide a streamlined process for returns and exchanges to ensure your creative journey remains uninterrupted.
Initiate Your Request
Log into your account and visit the 'Order History' section to select the items you wish to return and receive a unique Return Merchandise Authorization (RMA) number.
Prepare the Package
Securely pack the device in its original KODAK Charmera packaging, ensuring all accessories, manuals, and protective inserts are included to qualify for a full refund.
Ship the Item
Affix the prepaid shipping label provided via email to your package and drop it off at any authorized courier location or schedule a home pickup.
Inspection and Refund
Once our technicians verify the unit's condition, your refund will be processed back to your original payment method within 5 to 7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing